- first unplug the printer from power and wait for 1 min than restart the printer .
- please don’t pull the paper out from a jam in the opposite direction this will create more issues .
- just go check to make sure there is no loose paper stuck in loading tray .
- you can also take out paper roller and clean paper roller using a cotton cloth .
- try moving the print head to the left and restart the printer and see if this work .
- restart the computer or the device that you are trying to print with and restart the printer and see if this works .
Company Name: Fei Yue Digital Technology Co.,LTD
Whatsapp: +86 18252072197
Address: Central Road 323, Nanjing, Jiangsu, China